Phone Mockup 03
Wipoz! digital certificate of completion

Work acceptance

Sometimes overlooked, the acceptance of work is an important phase in the construction process, marking the completion of the work and the start of the warranty period. It is at this stage that the customer, as the client, examines the completed work in the presence of the installer or the company responsible for the work, also known as the contractor.

The importance of work acceptance and the COC

Acceptance of work is an essential stage, and should be carried out as soon as possible after completion of the project, before the customer takes possession of the finished work. If other parties are working on the site, it is advisable to take delivery of the work before they leave. If the work is not completely finished, a provisional acceptance may be carried out.
The Certificate of Completion (COC) is the document that formalizes this acceptance. It certifies that the work has been carried out correctly by the company responsible. If no comments are made, the COC is considered to be unqualified and releases the company from its obligations towards the customer. However, if apparent defects are noted, the client must record them on the COC, thereby committing the company to correcting them within an agreed timeframe.

Legal and contractual implications

The WIPOZ! Certificate of Completion (COC) provides additional information for detailed documentation and precise management of the handover process. These include the pre-installation inventory of fixtures and fittings, full details of the work carried out, the possibility of providing after-sales service, observations by the company’s installer, the customer’s assessment of the work carried out, and a statement of the balance due, where applicable. These functionalities enable better management of the work, fluid communication between the parties involved and guarantee customer satisfaction and the quality of the services provided.

 

True or false?

The Certificate of Completion (COC) is not essential!

FALSE: The COC is essential to contractualize the acceptance of work and activate the decennial, biennial and perfect completion insurance guarantees. Without the COC, no insurance can be put in place.

It is not necessary to have the customer present to draw up a Certificate of Completion (COC)!

FALSE: The work must be inspected by the client in the presence of the contractor. A COC must be dated and signed by both parties, even with reservations. Otherwise, the work will be considered incomplete.

You must not sign the Certificate of Completion if there are any reservations!

FALSE: If any reservations are noted when the work is handed over, the owner may be afraid of committing himself and losing his warranty. However, by filling out a dated and signed COC, he or she is guaranteed to have the reservations lifted, or to be covered by insurance.

Wipoz’s answer!

The WIPOZ! Certificate of Completion (COC) provides additional information for detailed documentation and precise management of the handover process. These include the pre-installation inventory of fixtures and fittings, full details of the work carried out, the possibility of providing after-sales service (SAV), observations by the company’s installer, the customer’s assessment of the work carried out, and a statement of the balance due, where applicable. These functionalities enable better management of the work, fluid communication between the parties involved and guarantee customer satisfaction and the quality of the services provided.